Frequently Asked Questions
In order to better serve you, the Willow Creek Customer Service Center has highlighted the most frequently asked questions. These concerns have been grouped into the categories below. To find an answer to your concern, simply click on one of the category links below to jump to a question and see its answer.
If you do not find the answer to your specific need, please contact us. This contact form allows you to electronically submit a specific question to the WCA Customer Service Center. Please be sure to provide as much detail as possible, along with your email address, so our team can answer you quickly and accurately.
CONFERENCE / EVENTS
MEMBERSHIP
PRODUCTS
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MEMBERSHIP
I am looking for a WCA church in my area?
Click here to seach for a WCA Member church by state.
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How does my church or ministry become a WCA Member?
Please visit www.willowcreek.com/membership for information on becoming a member.
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What is the difference between a Premier and Signature Membership?
Please visit www.willowcreek.com/membership for more information.
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What is the difference between a Church profile and my own Individual profile? Do I need both?
There are two different sorts of profiles that the Association keeps track of. The first is a Church profile. This is the profile that is created in our system for a given WCA member church. The second is an Individual profile. This is the profile that is created in our system for a given individual.
ONLY Individual profiles are able to login to the WCA Membership section. You cannot login to WCA as a church. This is because it is necessary to link an individual with a certain member church. This way, many individuals at a single church can benefit from the WCA member discount on purchases made through the Willow Creek Association. And since a church cannot be considered a member of itself, only members of churches (i.e., individuals) have logins. This login is your own email address and a password that you create. This password is NOT your WCA Member ID#.
If you used to login as your church and now cannot login to a Willow Creek Association website or access your purchase history, please create a new Personal Profile and link it to your member church as outlined below. If this fails to help you, please contact our Customer Service Center at 1-800-570-9812 or email us.
Please Note: When creating a profile, there are fields at the bottom of the form for filling in member church information. This space should be completed by US members ONLY. International members will receive their discount via a separate mechanism, at the time of checkout.
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How do I update my email address?
Please contact us with your name and address (to ensure that we update the correct account). Please specify the old AND new email address.
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How do I change my password?
Login to your account. Then click 'Edit' next to 'Change Your Password'.
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Why can't I log into my account?
Account login issues usually occur due to password or user email address issues. First, please be sure that the email address you are entering is the email address that you registered with your account. You might also try resetting your password.
If these options do not work, please email us with the following information, which will help us troubleshoot your log in issue:
- The web browser you're using and its version (For example: Firefox 3.5, Internet Explorer 8.0, Safari 4, etc).
- The operating system you're using (For example, Mac OS X Snow Leopard, Windows 7, etc)
- Any error messages your receive when you try to log in, and some detail about what happens during your log in attempt.
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How do I post a job opening at our church?
Find out more information about our Job Exchange.
PRODUCTS
How do I request a product catalog or conference brochures?
Please contact us with your name, church’s name, mailing address, phone number and item requested. You may also be able to find the catalog you are looking for online.
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How do I find a specific product?
The best way to find a product is to use the search field at www.willowcreek.com/resources.
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Why are some Promiseland Curriculum prodcuts not available anymore?
In 2000 the Willow Creek Association launched the published Promiseland Curriculum and over the past nine years it has been used by churches all over the world. In an effort to continue to supply churches with the materials, the WCA began the process of converting the materials to an electronic format. The WCA had hoped to begin offering these materials to churches in the spring of 2009. The recent economic down turn has caused the WCA to reconsider all of its activities and the stewardship of its financial and personnel resources. In so doing, the WCA has decided to discontinue the publishing of the Promiseland Curriculum both in its printed format and in its electronic format. The WCA will continue to sell the Promiseland Curriculum through 2009 and while it has inventory. The Promiseland Curriculum will not be made available electronically in a downloadable format.
We are aware of the commitment children’s ministry leaders have made to provide this wonderful curriculum and experience to their children and volunteers and are sorry for any hardship this decision is causing. For any of the churches that wish to continue with the materials, the WCA grants permission to reproduce the materials for use in its children’s ministry. The WCA is also aware of other quality children’s materials and would not hesitate to recommend the following resources for use in your children’s ministry:
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What is the status of my order?
You must be logged in to your account at www.willowcreek.com/resources. Go to your profile page and click View Order History. Your previous order numbers will be listed with their status information.
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I didn’t receive my download. Now what do I do?
Visit your Account History. From here, you can click on the appropriate order number and click on the item from that order that you need to download.
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My church is a WCA member. Why didn't I receive the member discount on my order?
You may not be correctly linked to your WCA member church. Under your Profile, you can edit your church information. If your church is a WCA Member, you will see that the Member Discount Applies. Please give us a call at 1-800-570-9812 if you have further concerns.
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I am an International WCA member. Can I place my order on this Web site?
Due to the rate of exchange and cost of shipping, it’s more cost-effective for you to place your order through the appropriate WCA affiliate. Obtain contact information for your affiliate.
If there is not an affiliate office in your country, please contact us for more information on how to complete your order.
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What is the WCA Return Policy?
We offer a 30-day money back guarantee on most of the products we sell. Downloadable items such as MP3s and drama scripts are not returnable. If for any reason you are not satisfied with a product, call us at 800-570-9812 800-570-9812 within 30 days of receiving your order. A Customer Service Ambassador will provide a Return Authorization number and instructions for returning the product. This must be done first to ensure a smooth return process. We will be happy to replace the product if necessary or provide a full refund of the purchase price.
Video products may be returned unopened within 30 days of your receipt of this shipment for a full refund. Videos that have been opened may be returned only if damaged or defective for replacement of the same item. Please note that shipping and handling charges are non-refundable unless the return is due to our error.
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Some text files are avilable only in PDF format. How can I edit this text without retyping the entire document?
The contents of a PDF are easy to cut and paste:
- Open the PDF
- Edit menu >> Select All (CTRL+A on the keyboard)
- Edit menu >> Copy (CTRL+C on the keyboard)
- Open word processing application, like MS Word
- Edit menu >> Paste (CTRL+V on the keyboard)
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How do I receive permission to make a copy of WCA materials?
Please completely fill out this form to submit a permission request to the Willow Creek Association (WCA) for use of Willow Creek Resources (books, curriculum, music, etc.), in any form and for any purpose.
It generally takes up to two weeks to process each request. A permission fee may apply to requests granted.
