Conflict…the very word makes the biggest of big dog leaders break out in a cold sweat. Very seldom is it associated with anything positive and most people will do anything they can to avoid it. But for any growing church or organization, conflict is part of the process and as leaders, we have to come to grips with that. We've got to learn how to face it head on, survive in it, and resolve it in a God-honoring way.

Over his thirty-plus years of ministry, Bill Hybels has lived through a lot of conflict and learned some tough lessons along the way. In this session of Defining Moments, Bill and host, Nancy Beach take a look back at the history of Willow Creek Community Church and the conflict that surrounded each major milestone of its development.